Rocky Mountain ATV/MC Receives Bizrate Circle of Excellence Award for the Eighth Year Running

For the eighth consecutive year, Rocky Mountain ATV/MC is once again a recipient of the Bizrate Circle of Excellence award. As one of only 79 retailers out of thousands to receive this award,Bizrate Circe of Excellence Award Emblem Rocky Mountain ATV/MC is honored to be recognized for the company’s dedication to provide a high standard of customer service.

For over 34 years, Rocky Mountain ATV/MC has strived to provide the best experience to its customers. Eligibility to win the Circle of Excellence award comes by not only meeting average satisfaction rates of certain key performance indicators, but by significantly exceeding them. These indicators include the following point-of-sale and post-order-fulfillment metrics:

  • Overall satisfaction
  • Product selection
  • Check-out
  • Ease of finding products
  • Repurchase intent
  • Expectations of products met
  • Satisfactory customer support
  • On-time delivery

As the premier online retailer of parts, accessories, gear, tires and tools for dirt bikes, ATVs, UTVs, dual sport/adventure bikes and street bikes, Rocky Mountain ATV/MC has developed several programs to better serve its customers and enhance their overall customer experience. These programs include RM Quick Cash, a fit-guaranteed apparel exchange, free 3-day shipping on orders over $75, a price match guarantee, and more. Bizrate gathers information from thousands of consumers to rate each business both at the point of sale and also after the product has been delivered. Of those businesses who achieve the prestigious award, the article announcing the winners for 2018 states, “These retailers’ ongoing commitment to customer satisfaction has earned them top key performance scores, pushing the standard for excellent customer service in the industry higher each year.” Rocky Mountain ATV/MC is proud to be recognized for this achievement.

“The customer experience is paramount to the continued success of any business,” says Dan Thomas, Founder and CEO of Rocky Mountain ATV/MC. “As not only a business, but a company full of powersports enthusiasts, we understand the importance of customer service and will continue to do our best to exceed expectations and provide the best customer experience possible.”

Rocky Mountain ATV/MC is dedicated to continue building upon and improving the company’s level of service in the future, and is looking forward to being on the list for many years to come.

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