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"Customer service is priority #1 at Rocky Mountain ATV/MC. We value our customers and strive to be the best shopping experience- when you buy from us, you are buying lifetime service."
-Dan Thomas, CEO and Founder
We take pride in offering no hassle returns. In the event of a return, please call, email or chat with us to receive a solution to the problem. For apparel that doesn't fit quite right, Click here to see our Fit Guaranteed Program.
We will stand behind all products we sell with regards to manufacturing defects in workmanship and material. Most products are limited to the manufacturer's warranty. However, we will do everything in our power to take care of the problem.
Comments On Sep 10, 2015:I ride all over and in some of the gnarliest deserts there are and these tires worked awesome!!! I have had zero issues with flats.
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Comments On Jun 18, 2015:What I received was a tire labeled, AT 22x11x9 6 Ply. upon speaking with several call takers and sending their tech guys photos. I was told that Douglas just miss labeled the tires. HUH! These tires have been out since 2012. I ride the High Sierras, Bishop to Death valley( Highest and Lowest points in the lower 48) I state that do to the different terrain that I ride usually at high speed and I thought I had found the tire of my dreams. a RUN FLAT! Makes me wonder if these are seconds which they should be if miss labeled. Rocky Mtn. told there should be a white stamp on the side of the tire stating 12ply rated, No such stamp was located on either tire?? It should be noted that I went thru the tire builder program and had these tires mounted on Douglas 190 wheels, Several calls to Douglas have gone unanswered ? Althuogh Rocky stated they called Douglas and were told the tires were just miss labeled I m not so sure, but you can bet when I m done with these tires I will be cutting them in half to find out myself. Let me state clearly the only mistake Rocky made was (NOT) noticing the 6 ply AT, all terrain rating and calling me when the tire was mounted. It should be noted that nobody has rated these tires yet???, As stated in there product listing info the tire has been out since 2012 .Rocky Mtn is still the best place to shop for just about anything a rider might need and I will continue in the future, just disappointed in Douglas for not sending the right labeled tire to Rocky Mtn ps; Still trying to call Douglas.I have not sent these mounted tires back do to the hassle and time it would take to replace them as I plan on riding this weekend and if they are 6ply then that's what I would be getting anyway.
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